Jelitayu Collection: Dear our beloved customers

Welcome to Jelitayu Collection!

ANNOUNCEMENT

FOR THE TIME BEING WE ARE NOT GOING TO TAKE ANY ORDERS FOR "PREORDER HANDBAGS", SO ANYONE WHO WISHES TO MAKE PREORDERS FOR HANDBAGS FROM THE CATALOGUE, WE ADVISE YOU TO DO THAT LATER. WE WILL TELL YOU AS SOON AS WE OPEN THE "PREORDER HANDBAGS" FOR ORDERS AGAIN.

THANKS FOR YOUR COOPERATION.

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TEMPAHAN-TEMPAHAN UNTUK PREORDER HANDBAGS DIHENTIKAN BUAT SEMENTARA WAKTU, JADI KEPADA PELANGGAN YG BERMINAT UNTUK MENEMPAH HANDBAG DARIPADA KATALOG, KAMI CADANGKAN AGAR ANDA BERBUAT DEMIKIAN APABILA KAMI MEMBUKA KEMBALI PREORDER HANDBAG KATALOG KAMI.

TERIMA KASIH ATAS KERJASAMA YG DIBERIKAN.

Order Form/Borang Tempahan

Put a website form like this on your site.

Wednesday, February 17, 2010

Dear our beloved customers

Dear our beloved customers,

We would like to inform you that this business that we are running is part-time based for us. The owners of Jelita Ayu Collections come from the siblings that already have permanent jobs (doctor, lecturer, teacher, officer) and two of us are students. So, do not expect us to reply to your email regarding our products very soon as we are not available 24 hours to check our email. Please allow the longest 1-2 days before we reply your email. We hope you really understand our situation. We will try our best to reply to your inquiries as soon as possible, but please do not send too many emails within few hours because it takes time for us to read and reply all. Don't worry about the item that have to be posted because there are some people we already locate their task for posting items, so any payment would get their items sent within 0-1 day.

We hope you respect us and do not worry, we will answer each and every questions you ask us. But please be patient as we may not be able to check our email as frequent as other blogshop owners. Thanks.

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How To Purchase

1. Fill out our order form(borang tempahan) or email us at jelitayucollection@gmail.com for information about item details and availability. You can also do this by leaving messages on our enquiries chatbox. Include item code, your name, your email/phone number and your preferred payment method/bank to use.

2. Wait for our confirmation about the item availability. Items are based on first come first serve basis. We will inform you the payment method/bank details later.

3. Make your payment accordingly within 3 days, notify us once you have made your payment. Give us your full name, address and phone number, and we will deliver your item once the payment is clear.

4. You should receive your item in 7 days or less after we have posted your item. Let us know once your item is received.

Happy Shopping! (^_^)

Postage/Delivery/Shipping Fee

Terms & Conditions

1. Serious buyer only, last minute cancellation will not be entertained.

2. Booking/Reservation is only accepted for up to 3 days.

3. Customer has to bear the delivery cost. See below for more information about postage/shipping in this blogshop.

4. We accept 2-3 installments (2-3 kali bayaran ansuran) for items with price more than RM 100, with a condition that your item will only be sent after we have received at least 50% of the full payment.

5. We will ensure that your items will be in their best condition at the time we ship your item.

6. Delivery will be made on Monday and Thursday only. We will post your item once your payment is clear. We will tell you once the shipping is done.

7. We accept payment to Maybank, CIMB, Bank Simpanan Nasional (BSN) and Bank Islam account. We also accept Paypal and Telegraphic Transfer (preferably for international customers). Anyone interested to pick up your item from our place in Kuala Terengganu is allowed to do so, and for this method we accept cash. For other methods of payment please contact us first for confirmation.

Jelitayu Collection Policy

1. We will never send your items before we get your full payment (or first payment for installments)

2. We never save your informations - full name, address & phone number. We delete them as soon as your item(s) arrive(s). For customers who have contacted us through sms or phone call, please mention your name, to make us easier to identify you.

3. For customers who wish to cancel your booking, you can do so, please tell us as soon as you want to cancel, because things will be more difficult if you cancel after we have packed your parcel(s).

4. We allow you to change your item to a new one, in case the item we send you damage/broken. And in order for us to send a new one to you, you have to send back the damaged item to us first. The same procedure goes to those who want us to refund your money back.